Appointments

Before you request an appointment:

These options may provide you with the help you need more quickly.

How to request an appointment

You can request an appointment:

If you are unable to use our online form, you can call the surgery. We treat all requests in the same way, no matter how you contact us. Once we've reviewed your request, we'll contact you during surgery hours.

Find out more about how we review and triage your request

Your care and safety are our first priority. We carefully review all requests and will get back to you during surgery opening hours.

We use the information you give us to decide:

  • how quickly we need to see you
  • the best person to help you
  • whether an in-person appointment is the best option

In this way, we make sure that the people who need our help the most, get it first. Please do tell us if you feel that you need an appointment urgently. You should also tell us if you need any special help during your appointment.

Please also tell us if there's a specific health professional you want to speak to. We'll do our best to fulfil your request. Please bear in mind there might be a longer wait if the person you've asked for is fully booked or away.

You can contact us online using our "Help with a medical issue" form. This form is available on the web, and in the NHS App. It is usually available between 8am and 5pm, Monday to Friday. The form is sometimes switched off for safety reasons. 

Please do not use the "Admin Query" form for medical requests.

Types of appointment

We offer the following types of appointments:

Urgent appointments

Please tell us if you feel that you need an appointment urgently. We'll review your request carefully. Where appropriate, we'll offer you an appointment on the same working day, or the next day. If we think you need immediate help, we may tell you to go to a hospital.

When the surgery is closed, please call 111 or go to 111.nhs.uk.

Routine appointments

If your ailment is minor, or you've had it for a long time already, you may feel that you don't need immediate help. If this is the case, you can book a routine appointment through the NHS app.

If you're due to have a health check-up or you need a vaccination, please contact us through our online form or by phone. Where appropriate, we'll arrange an appointment for you in the next two weeks.

Evening and weekend appointments

We provide evening appointments outside of our normal opening hours. You can request these by contacting the surgery.

The surgery does not offer appointments at the weekend. If you need medical advice at these times, please contact NHS 111. They will arrange to see you in a local medical centre, or tell you to go to a hospital.

Home visits

If you cannot leave your home, please contact us before 10am to request a home visit.

Help during your appointment

When you request an appointment, please tell us if you need specific help, for example:

  • if you cannot come to the surgery
  • if you need an interpreter
  • or if you have any other access or communication needs

Cancel an appointment

If you cannot come to your appointment, please cancel it as soon as possible so that we can help another patient. You can cancel an appointment:

Urgent advice: Call 111 if you need urgent advice

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. To get help:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

Available 24 hours a day, 7 days a week.

Immediate action required: Call 999 or go to A&E in an emergency

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds